Privacy Policy

 

Updated February 2024

Introduction

I, Dipika Wishart, recognise the importance of privacy and I want you to feel confident using my Services. This privacy policy is to help you understand and describe how we collect, use, manage, and disclose your personal information after you have interacted with my products, services, or websites.

Types of Information Collected 

Information You Provide: We collect information from you when you voluntarily provide such information, such as when you register for access to the Service or use a certain Service. Information we collect may include but not be limited to username, email address, and any messages, images, or other content you send via the chat feature.

Methods of Collection

  • Data We Collect Automatically: When you interact with us through our services, we receive and store certain information including an IP address, device ID, and your activities within our services..
  • Info through other Services: You may permit us to collect your information in other services. For example, you may connect a social networking service such as Facebook, Twitter, LinkedIn, Instagram, or YouTube to your Account. When you do this, it allows us to obtain information from those accounts (for example, your friends or contacts).
  • Cookies: We employ cookies and similar technologies to keep track of your local computer’s settings such as which account you have logged into and notification settings. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. We may expand our use of cookies to save additional data as new features are added to the Service.
  • Third Party: We may use third-party website analytic tools such as Google Analytics on the Site that employ cookies to collect certain information concerning your use of the Service. However, you can disable cookies by changing your browser settings. Further information about the procedure to follow to disable cookies can be found on your Internet browser provider’s website.

Purposes of Processing

We use the information you provide in a manner that is consistent with this Privacy Policy. If you provide information for a certain reason, we may use the information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information to obtain access to services, we will use your information to provide you with access and to monitor your use of services.

We may use this information to contact you in the future for marketing and sales purposes to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or wish to have your name deleted from our mailing lists, please contact us as indicated below.

Legal Basis for Processing

The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:

  • To honour our contractual commitments to you: Much of our processing of personal data is to meet our contractual obligations to our Users, or to take steps at Users’ request in anticipation of entering into a contract with them. For example, we handle personal data on this basis to create your account and provide our services.
  • Legitimate interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. This includes:
  • providing a safe and enjoyable user experience;
  • customer service;
  • marketing purposes to let you know about new features;
  • protecting our users, personnel, and property;
  • analyzing and improving our business, e.g. collecting information about how you use our Service to optimize the design and placement of certain features;
  • processing job applications;
  • legal compliance.
  • Consent: Where required by law, and in some other cases, we handle personal data based on your implied or express consent

Data Retention

We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time. 

Data Sharing and Disclosure

We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your information with certain third parties, as set forth below:

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, bankruptcy, dissolution, or similar event, your information may be part of the transferred assets.
  • Consent: We may transfer your information with your consent.
  • Related Companies: We may also share your information with our related companies and affiliates for purposes consistent with this Privacy Policy.
  • Developers: Developers using our software development kit or application programming interface will have access to their end users’ information, including message content, message metadata, and voice metadata. Developers must use such information only to provide the software development kit or application programming interface functionality within their applications and/or services.
  • Agents, Consultants, and Related Third Parties: Like many businesses, we sometimes hire other companies or individuals to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments.
  • Third-Party Service Providers, agents, and contractors: these include companies that we engage to perform services on our behalf or to assist us with providing services to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    1. comply with a legal obligation,
    2. protect and defend the rights or property of the Company,
    3. protect the personal safety of users of the Service or the public, or 
    4. protect against legal liability.
  • Aggregated or Non-identifiable Data: We may also share aggregated or non-personally identifiable information with our partners or others for business purposes.

User Rights

We believe that Users should be treated equally no matter where they are, and so we are making the following options to control your data available to all users, regardless of their location.

You can unsubscribe from certain emails by clicking the “unsubscribe” link they contain. You can opt-out of certain cookie-related processing by following the instructions above.

Individuals in certain jurisdictions have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, request a restriction on its processing, or withdraw any consent, though such actions typically will not have a retroactive effect. They also will not affect our ability to continue processing data in lawful ways.

You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate. Individuals in the European Economic Area have the right to opt-out of all of our processing of their personal data for direct marketing purposes. To exercise this right, please click the “unsubscribe” link in any of our marketing emails.

The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to complain with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

Security Measures

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties with whom we do not already have a trusted relationship and agreement.

We have also implemented technical and organizational measures designed to protect the security of personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Our security procedures also mean that we may request proof of identity before we disclose personal information to you or before we process your other requests.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure and error-free. Therefore, while we strive to use commercially acceptable measures designed to protect personal information, we cannot guarantee its absolute security, and any transmission of data via our Site is therefore carried out at your own risk and we shall not be liable except as expressly set out in these Terms.

You should take steps to protect against unauthorized access to your device and account by, amongst other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. You should also take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.

Updates to the Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice and at our sole discretion.

Although we will use reasonable endeavours to notify you of any amendment to this Privacy Policy, we will not be required to provide you with prior notification of such amendments or changes to this Privacy Policy.

Upon any amendment or change to this Privacy Policy, we will publish the amended Privacy Policy on the dedicated link available at our Site. Your continued use of the Site and the Services after the publication date of a revised version of this Privacy Policy constitutes your acceptance of its terms.

Please review this Privacy Policy periodically, especially before you provide any information. If you do not agree to our Privacy Policy, as updated from time to time, you undertake to cease using our Site and Services immediately.

Contact Information

Please also feel free to contact us if you have any questions about this Privacy Policy or the information practices of the Service. You may contact us at hello@dipika.life

 
 

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